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Is SHEIN legit, or will my order never arrive?

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Trust ScoreSample
75/ 100

“Returns are free with a long window. Refunds can take longer than shoppers expect.”

Zalando

Google · Trustpilot · Policy page

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Refund timeTrackingSizingLive chatRegistryDeliveryReturnsSupportQualityPoliciesCompany records

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Ratings we read

Google ratingsPlaces API · 4.3 from 12,480
App StorePublic feed · 4.7 from 210,000
Brand site ratingsschema.org · 4.6 from 8,900

Checked by the agent

Returns policyPolicy page · 30-day window
Company registryCompanies House · Active
TrustpilotLink only · licence pending
GooglePolicyRegistry

Every source in one place

Google, app stores, brand sites and registries, gathered so you don't have to open ten tabs.

Returns are free within 30 days 1, and refunds go back to the original payment method.

Returns policy · example-store.comas of 15 Oct

You can return most items within 30 days of delivery. Returns are free using the prepaid label included with your order. Items must be unworn and in their original packaging.

Refunds are issued to the original payment method once we receive your return.

Every claim traced to its source

No invented answers. Click any source to see exactly where a point comes from.

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How we score

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We summarise and link out. We never scrape, never copy reviews and never store reviewer names. Every figure carries its source and an “as of” date, and brands can request a correction.

Our rules

  • No scraping
  • No copied reviews
  • No reviewer names
  • GDPR first
  • Public scoring method
  • 72 h corrections
  • Paid placement: never
  • Every figure dated
  • Brand right of reply

Sources

  • Google Places API
  • App Store
  • Google Play
  • Trustpilot (licensed)
  • Brand site ratings
  • Policy pages
  • Companies House (UK)
  • Bolagsverket (SE)
  • EU business registers

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